Below are information for shipping, return and
refund policies. The approximate delivery times for each type of
prescription order are also provided. Please make sure to familiarize yourself
with this information prior to placing your order.Due primarily to the high cost of fuel, there is a $6.95 handling fee applied to orders which total $25 or less.
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New
Prescriptions |
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Standard Shipping
5-7 Days
FREE |
3-Day Shipping
$9.99 |
2-Day
Shipping
14.99 |
Overnight
Shipping
19.99 |
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How long will it take to receive my
prescription drug order? |
*Total time for you to
receive your prescription. |
|
Non-controlled medication order only |
5-7 days |
3-5 days |
2-4 days |
1-2 days |
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Controlled medication order only |
5-7 days |
3-5 days |
2-4 days |
1-2 days |
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Controlled and non-controlled order |
6-8 days |
5-7 days |
4-6 days |
2-3 days |
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Refill or Renewal
prescriptions |
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Refill or Renewal prescriptions |
4-6 days |
3-4 days |
2-3 days |
1-2 days |
*The total time for you to receive your prescription is time calculated to
receive the prescription in the pharmacy, time to fill the prescription, and
time to ship the prescription to you. Delivery timeframes listed above are based
on business days.
The
delivery timeframes are estimates based on the most common non-controlled
prescription medications. Please allow 1-2 additional business days for
controlled medications. The times listed above are in business days (Monday thru
Friday, excluding all national holidays).
Each step may be plus or minus a couple days. Also, occasional delays on behalf
of our shipping carriers (USPS, UPS, FedEx and DHL) may occur. We do not accept
returns of any prescription medications. This is against the law. You may,
however, cancel your order for a full refund within 24 hours of the order
placement. Shipping prices are subject to change. There will be additional shipping costs for all specialty items and products that require refrigeration, injectibles and/or liquids.
All foreign orders have a minimum handling charge of $25.00 per order, PLUS shipping charges. We will e-mail you to confirm total costs prior to billing. Our responsibility ends with delivery of your order to an international air courier. All customs duties and taxes are the sole responsibility of the receiver. All orders require a signature upon delivery to protect your medication. Rates quoted upon request.
Shipping & Return Policy for Medical Equipment &
Supplies
30-Day
Return Policy
We want you to be
completely satisfied with your purchase. Items damaged during delivery or sent
incorrectly will be fixed at PrescriptionGiant, LLC expense. You may return your
purchase within 30 days of receipt - see below for exceptions. To qualify for a
return, please note the following:
- Product must be unused, clean and not damaged
- Original packaging and materials intact
- Return shipping costs are the responsibility of the
customer
Restocking Fees: A 10% restocking fees
applies to the following category of products: Power Wheelchairs, Electric
Scooters, Lift Chairs, Wheelchair Cushions and Karman products, which have a
10% restocking fee. Please navigate to the specific product page for exact
policy.
No Returns: There are no returns on the
following categories of products: hospital beds, ultra lightweight wheelchairs,
lift chairs, wound care, incontinence items, nutritional products and bath
safety products.
Roll-A-Bout: Return must be made within 5
days of receipt.
Return Process: To return a product, the
above conditions must be met. Furthermore, we require that all returns follow
these instructions for proper processing:
- Call or email request to Return Authorization Number
(RA)
- Warehouse must receive item within 15 days of an RA#
being issued
- Report via phone or email a tracking number to
customer service
- Items sent without an RA number cannot be credited
Refunds: All credits will be given
after receipt and warehouse inspection approval.
Cancellations: If you cancel your order
after it has already shipped we consider it a return and the above policies
apply.
Shipping
Locations
PrescriptionGiant,
LLC ships medical equipment to the United States and Canada via either UPS or
FedEx. For orders outside the USA please submit your order and we will email to
you the exact shipping cost, or call us at 1-866-499-1940. You will not be
charged until you agree to the shipping charge and method.
Shipping Rates
PrescriptionGiant, LLC
offers free shipping on all Wheelchairs, Scooters, Walkers, Rollators or
medical equipment orders that exceed $100.00 (except for international
shipping).
Shipping charges for
products with shipping costs are shown in the shopping cart before you pay at
check out.
Orders shipped to Alaska,
Hawaii, Puerto Rico and outside the United States will have additional shipping
charges. We will contact you via email or phone for your approval.
Delivery Time
All orders except for
Custom Wheelchairs, Scooters, Lift Chairs and Lifts usually ship within 2
business days. Orders are generally shipped via either UPS or FedEx ground
though some orders are shipped via a freight company or the USPS and take 5-7
business days to reach the customer.
Custom Manual Wheelchairs
and Lift Chairs take an average of 2 weeks to reach the customer. Ultralight
Manual Wheelchairs (extra wide, etc.) take approximately 3-4 weeks.
Motorized Wheelchairs and
Electric Scooters take 1-3 weeks depending on the model and color. Custom
motorized wheelchairs and scooters (extra wide, etc.) take approximately 3-4
weeks.
If you need you order in
a shorter period of time please contact our customer service at 1-866-499-1940.
Extra charges may apply.
In the event that your
order cannot go out in the above mentioned time. You will be contacted
immediately with the reason for the delay. You can either cancel the order or
wait for shipment. In the event that we cannot reach you to make a delivery we
will reattempt to deliver for up to one week at which time we will return the
order and charge you a 10% restocking fee.
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