How long have you been in business?
We have been in business for 2 years.
Is your company a member of the Better Business
Bureau?
Yes, we are a member of the BBB in good standing.
How long does it take to receive prescription
drug orders?
Orders received prior to 3PM EST will take approximately five business
days for delivery provided we have received a valid prescription.
Why do I have to create an account to
shop at your Web site?
The prescription drug ordering process is a somewhat complicated process.
Thus, we have elected to use accounts to make the process easier for both
parties, particularly for refills.
How are prescription drugs shipped?
Prescription drug orders are shipped via FedEx.
Is it legal to purchase prescription drugs
over the Internet?
It is 100% legal to sell every single product we offer on our Web site.
However, you must have a valid prescription. Many online pharmacies
that do not require a prescription are unscrupulous so be careful.
What happens if my prescription is denied?
This typically happens when a refill is requested too soon. Your funds
will be credited back to your credit card in 6-8 business days. Please
come back to order when your refill comes due.
What is your customer service phone number?
Our customer service phone number is 1-866-499-1940.
What is a low order fee and when is it applied?
A "low order fee" is a fee applied when an order sub-total does not provide enough profit to cover the cost of free shipping. It varies, but the fee ranges from $5 to $8.99. It is typically applied to orders totaling less than $25. This $25 threshold is subject to change.
Are prices subject to change?
Yes, prices change frequently. We receive our updates once per month from manufacturers. We will inform you of any higher price difference (from the listed price on our Web site) prior to billing your credit card so that you may make an informed decision.
What is your address?
Our address is 1078 E. Avon, Rochester Hills, MI 48307.
What are your customer service hours of
operation?
Our customer service hours of operation are 9am – 5pm EST.
Do U.S. licensed pharmacists fill the
prescriptions?
We hire only the best US licensed pharmacists.
Will my personal information be solicited
to third parties?
Any information that you provide to our company is kept completely confidential
and is neither distributed nor sold to any other party.
Do you accept COD (Cash on Delivery)?
Yes, we accept COD as a form of payment.
Does your company ship outside of the United States?
Yes, we ship outside of the United States. Prescription drug orders require a prescription from a US licensed physician.
What is your merchandise return policy?
Under FDA regulations we cannot accept any returns of
prescription drugs. You may cancel your order within 48 hours of placement
for a full refund.
From what location(s) are the prescription
drugs shipped?
Prescription drug orders are shipped from Michigan.
What if I receive a prescription drug
different from what I ordered?
We will arrange for pick up of the wrong order and send the correct order.
May I pay by check or money order?
Yes, we accept payment by cashiers check, money order and cash.
Do you accept credit cards as a form of payment?
Because we fight credit card fraud and identity theft and want to fully protect our customers, we may phone you to verify order and payment information. We accept Visa, MasterCard, Discover, American Express and Debit Cards with these logos.
Do you offer express or overnight delivery?
Yes, we offer overnight delivery at an additional cost.
Can I track my order?
Yes, just log into your account to track your shipment.
I have insurance so how will I be
billed?
Ignore the prices as you go through the cheeckout process. We will conffirm
co-payments with your insurance company and notify you via e-mail or telephone
of your actual charges prior to shipping.
