How long have you been in business?
Our company was founded September 1, 2004.
Is your company a member of the Better Business
Bureau?
Yes, we are a member of the BBB in good standing.
How long does it take to receive prescription
drug orders?
Orders received prior to 3PM EST will take approximately five business
days for delivery provided we have received a valid prescription.
Why do I have to create an account to
shop at your Web site?
The prescription drug ordering process is a somewhat complicated process.
Thus, we have elected to use accounts to make the process easier for both
parties, particularly for refills.
How are prescription drugs shipped?
Prescription drug orders are shipped via FedEx.
Is it legal to purchase prescription drugs
over the Internet?
It is 100% legal to sell every single product we offer on our Web site.
However, you must have a valid prescription. Many online pharmacies
that do not require a prescription are unscrupulous so be careful.
What happens if my prescription is denied?
This typically happens when a refill is requested too soon. Your funds
will be credited back to your credit card in 6-8 business days. Please
come back to order when your refill comes due.
What is your customer service phone number?
Our customer service phone number is 1-866-499-1940.
Are prices subject to change?
Yes, prices change frequently. We receive our updates once per month from manufacturers. We will inform you of any higher price difference (from the listed price on our Web site) prior to billing your credit card so that you may make an informed decision.
What is your address?
Our address is PrescriptionGiant LLC,2620 Centennial Road, Suite G,Toledo, OH 43617.
What are your customer service hours of
operation?
Our customer service hours of operation are 9am – 5pm EST.
Do U.S. licensed pharmacists fill the
prescriptions?
We hire only the best US licensed pharmacists.
Will my personal information be solicited
to third parties?
Any information that you provide to our company is kept completely confidential
and is neither distributed nor sold to any other party.
Do you accept COD (Cash on Delivery)?
Yes, we accept COD as a form of payment.
Does your company ship outside of the United States?
Yes, we ship outside of the United States. Prescription drug orders require a prescription from a US licensed physician.
What is your merchandise return policy?
Under FDA regulations we cannot accept any returns of
prescription drugs. You may cancel your order within 24 hours of placement
for a full refund.
From what location(s) are the prescription
drugs shipped?
Prescription drug orders are shipped from Michigan.
What if I receive a prescription drug
different from what I ordered?
We will arrange for pick up of the wrong order and send the correct order.
May I pay by check or money order?
Yes, we accept payment by cashiers check, money order, personal check, Visa, Mastercard, American Express and Discover. There is a $30 fee for each returned check.
Do you accept credit cards as a form of payment?
Because we fight credit card fraud and identity theft and want to fully protect our customers, we may phone you to verify order and payment information. We accept Visa, MasterCard, Discover, American Express and Debit Cards with these logos.
Do you offer express or overnight delivery?
Yes, we offer overnight delivery at an additional cost.
Can I track my order?
Yes, just log into your account to track your shipment.
I have insurance so how will I be
billed?
Ignore the prices as you go through the cheeckout process. We will conffirm
co-payments with your insurance company and notify you via e-mail or telephone
of your actual charges prior to shipping.
How do I increase or decrease the quantity of a product I want to purchase?
First, add the product you wish to purchase to your shopping cart. Then in the "Quantity" field (abbreviated Qty.) change the number "1" to the number you actually want to purchase. Lastly, click the "Update" button located just below and to the left of your screen.
Does your pharmacy comply with the requirements of the Ryan Haight Online Pharmacy Act?
Yes, our pharmacy complies with all the requirements of the Ryan Haight Online Pharmacy Act.
What is the name, credentials and phone number for your pharmacist-in-charge.
Our pharmacist-in-charge is Hyun Chul Tae. He is licensed in the state of Michigan as a R.Ph. (Registered Pharmacist). You may contact him directly at 866-499-1940 x 101.
In which states is your pharmacy licensed to dispense controlled substances?
At the present time, we are licensed to dispense controlled substances throughout the United States except for North Carolina, Kentucky, Tennessee, Arizona, Louisianna and Montana.
I see a product I would like to purchase, but some of the features I want are missing. Can you add these features?
If the manufacturer offers the features we can easily add them for you. Simply order the product and mention the features you want to add in the comments section of your order form. We will contact you once we have had a chance to inquire with the manufacturer about your request. No charges are applied to your credit card until we have verified the order with you.
I see a product I would like to purchase, but some of the features I want are missing. Can you add these features?
If the manufacturer offers the features we can easily add them for you. Simply order the product and mention the features you want to add in the comments section of your order form. We wll contact you once we have had a chance to inquire with the manufacturer about your request. No charges are applied to your credit card until we have verified the order with you.
